At Carys Roam, we strive to ensure your satisfaction with our services. If you are not completely satisfied with your purchase, please review our returns policy below.
Eligibility for Returns
- Returns are accepted within 14 days from the date of delivery.
- To be eligible, the service or product must be unused, in its original condition, and accompanied by proof of purchase.
Return Process
- To initiate a return, please contact us at [email protected] with your order details and reason for return.
- Our support team will guide you through the return process and provide instructions.
Refunds
- Refunds are processed only in cash via Cash on Delivery (COD) method.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days.
Non-Returnable Items
- Customized or personalized services and digital products are non-returnable.
- Any service or product damaged due to misuse or mishandling is not eligible for return.
Contact Us
If you have any questions about returns or need assistance, please contact us at [email protected].